Building Systemic Practice Into Evaluation Of Knowledge Management Tools

In the absence of any truly systemic approach to IS evaluation, an approach to evaluation of knowledge management tools is described. This uses co-operative inquiry as a participatory action research framework. Evaluation of knowledge management tools is seen as problematic due to the close coupling between the technology and the social system that is attempting to manage its knowledge. The paper first explains the rationale for why co-operative inquiry may be a useful framework for structuring a systemic evaluation. Finally several barriers to implementing the framework at the level of the individual and the group are discussed.